THE RIVER CANAL RESCUE (RCR) reports it responded to 123 major incidents in 2025—emergency situations involving mainly grounded boats—less than the 171 reported in 2024.
Last year also saw fewer general call-outs, 2,057 down from 3,485, for electrical, fuel and engine issues, flat batteries, over-heating and gear box failures etc. The image shows helping Trent grounding on the Trent in July.
Return visits
Around 500 were return visits organised by RCR’s ‘Plus’ service for work, including: plumbing and electrical installations, gearbox replacements, inverter, solar installations and general engine maintenance.
RCR managing director, Stephanie Horton, reports the 28% and 41% drop in major and minor call-outs was primarily due to low levels on the canal system and people unable to move.
The company's engineers responded to 87% of call-outs—13% were handled by approved-contractors—and undertook 544 combined engine service and inspections, 8% fewer than the 592 a year earlier. The image shows helping boaters whatever the issue.
RCR subsidiary, Key Diesels, whose team fits and supplies new and refurbished engines nationwide, sold 16 new and used engines direct to customers, a 64% drop from 2024, indicating the impact of the financial crisis, with Stephanie commenting:
System at a standstill
“Although low water levels brought certain parts of the inland waterway system to a standstill, at least it resulted in fewer call-out situations for boaters. Out of those who did need our help, 92% rated us excellent for customer satisfaction and call-handling, 91%, for engineer response time and 93% engineer knowledge.
"Away from call-outs, we’re always on-hand to answer any queries and give advice, so just get in touch.”
Call River Canal Rescue on 01785 785680 or visit www.rivercanalrescue.co.uk