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Focusses on the customer

THE Canal & River Trust tells us that as part of its renewed focus on improving customer service, it is undertaking a series of changes in the way its teams are organised, and states the following:

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Published: 25 June 2014

Caring for customers

LAST summer a boater with a river only licence, and about to cruise for three weeks, applied for a temporary licence to cover his use of the canals. writes Pam Picket.

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Published: 25 June 2014

Caring for boaters

I HAVE a concern, a concern related to CaRT's maintenance budget that appears to me to be being depleted by its determination to rid the system of paying boaters by revoking their licences, writes Pam Picket.

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Published: 25 June 2014

Bordering on the delusional

"Sorry but that answer is bordering on the delusional . . . ." That is what Canal & River Trust (CaRT) Chief Executive Richard Parry was told when questioned on the Trust's massive maintenance underspend, writes Allan Richards.

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Published: 23 June 2014

Don't want boat trader

A BOAT trader by Ely's Riverside is being hounded by local residents saying that he is breaking trading laws and want him stopped.

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Published: 23 June 2014

Stourport Basins regeneration

DEMOLITION of old buildings around Stourport Basins on the junction with the Staffs & Worcs Canal with the Severn is the beginning of their regeneration.

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Published: 23 June 2014

Richard at Leicester

THIS time Richard Parry, Chief Executive of Canal & River Trust is answering questions at a lively Open Meeting at Leicester, which will be the last in the series.

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Published: 23 June 2014

End of the honeymoon?

I WOULD suggest the honeymoon with Richard Parry is coming to an end writes Ralph Freeman.

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Published: 23 June 2014

Victor— Will it be honest?

THE latest of a long list of dubious schemes churned out by the old British Waterways, and now the new British Waterways, better known to us all as Canal & River Trust, is to contact a thousand boaters to gather what they think of how the waterways are being run.

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Published: 22 June 2014

Comment—Not true

I HAVE been only too pleased to publish the questions and answers at the 'Meet the Boaters' sessions held by Richard Parry, Chief Executive of the Canal & River Trust, even attending one, though some boaters believe they are little more than an exercise in PR.

Details
Published: 22 June 2014

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